Help Center: Live Chat

We have a new feature to our Help Center: Live Chat!

A Live Agent will be able to help you with ONLY certain issues:

• Billing questions: This includes, but is not limited to, complications with purchasing or spending Gaia Cash, purchasing tickets, purchasing flairs, coupon redemption, and fraud prevention trade disables. Gaia Cash and items may take a short period of time to arrive in your account once your transaction is completed, so please wait up to an hour to see if they appear before chatting or creating a ticket!
• Secondary Authentication/IP Verification: Disabling Secondary Authentication and/or IP Verification from your account when you are unable to do so yourself. If you can't get into your account because you dropped your phone in a puddle, we're here to help!
• Regaining access to your account: We can provide a hint if you've forgotten the e-mail address on your account, or replace your old e-mail if it's one you no longer have access to. We can also assist with restoring access to your account if it's on hold due to a compromise. With the exception of COPPA bans, we're currently unable to assist with ban appeals; for those, please fill out a General Inquiry ticket and choose My Account Was Banned as the subject.
• To regain access to a COPPA-banned account, you will need to upload a form of valid government ID from your device to the chat. We must be able to identify from from this ID that you are 13 years of age or older, otherwise your account must remain banned until the provided reinstatement date. Please have this ready to upload prior to starting a chat!
• Closing your account: Gaia does not delete accounts. Asking for a closure means your account will be banned so it can not be accessed until/unless you return. We're glad to offer you advice to best prepare your account for closure!

Live Chat hours currently are Monday - Friday 9am to 5pm PDT. You can check the current time here. If the feature proves popular enough we will expand the days/times Live Chat is available and the issues they can help with!

Currently the link to Live Chat can be found on the landing page of our Help Center at the bottom right of the page. You can also find links on Gaia itself on the following pages to enable you to get help right away with an issue:

Buy Gaia Cash
Angel Subscription
Perks Subscription
Gaia Pledge
Project Ticket Sales